Shipping & Delivery
Find tracking updates and help with your delivery.
Track your order.
Choose where you placed your order.
For marketplace orders, check tracking in your store account.
Separate packages
Some items may arrive in more than one box.
Delivery updates
Check your tracking for the latest estimate.
Delivery issues
Keep photos of packaging and any damage.
Delivery questions
A few answers before your furniture arrives.
When will my order arrive?
Your shipping confirmation email has the latest estimate. If it’s past that date, send us your order number and we’ll check with the carrier for you.
Why did only one box arrive?
Some orders ship in more than one box, and the boxes can arrive on different days. Your tracking shows each package separately.
Where can I find my tracking number?
It’s in your shipping confirmation email. If you can’t find it, contact us with your order number and the email you used at checkout, and we’ll resend it.
What if tracking says delivered?
Check around the delivery spot, and with neighbors or your building’s front desk. If it hasn’t turned up after a day, contact us and we’ll look into it with the carrier.
What if my order arrives damaged?
Keep all packaging and take photos of the damage first. Then report it on our Parts & Replacements page and we’ll help you sort it out.